To develop a new report within the POS system that identifies which staff members have added items to a bill during a customer's visit, regardless of who opened or finalised the transaction. This will support performance tracking and incentivize upselling behavior among waitstaff.
Currently, we have reports that shows the staff member who initiates and finalises a bill. However, it does not provide visibility into which team members contribute to the bill throughout the service period. In a hospitality setting where multiple staff may interact with a table, this limits our ability to track and reward upselling efforts.
Preferred data fields
Bill ID / Table Number
Timestamp of each item addition
Staff member ID or name who added each item
Item details (name, category, price)
Total bill value
Date and time of transaction
