Refund & Exchange on the POS

As a user of the POS

I want to scan a receipt on a barcode whilst in refund mode without having to go into past transactions

So that it pulls up the transaction associated with that receipt

As a user of the POS

I want to be able to select individual/multiple/all items on that receipt

so i can refund part or all of the receipt

As a user of the POS

I want a 'Refund Reason' prompt to appear after items are selected

So that i can identify the reasons through the POS for the refund

As a user of the POS

After the items have been selected, i want to be able to select an 'Exchange' section

So i can select new items to sell to the customer in exchange for the refunded ones

As a user of the POS

I want the Total to identify the difference between the refunded items and the new items

So the payment will either refund the customer or charge them the difference

As a user of the POS

I want this refund/exchange process to work the same if i enter refund mode and use past transactions to select a transaction or just select an item on the POS to refund

So i can refund/exchange items when there is no receipt present.

As a user of the POS

I want the new transaction to have a link back to the original transaction on past transactions

So i can see this link back for reporting purposes.

Refund

1. Enter refund mode

2. Scan the barcode of the receipt without having to enter past transactions and it pulls up the details of the transaction

3. Select an individual item / multiple Items or all items on the receipt to refund

4. POS prompts for a refund reason

5. POS prompts for whether the item(s) need wasting or returning to stock

6. Select the payment method to process the refund

7. Process the refund

Exchange:

Process steps 1-5 as normal

• 6-Select the ability to exchange

• 7-Select the item(s) you want to sell to the client in exchange

• 8-The POS identifies the difference between the refunded Items and the new items

• 9-Process the payment for the refund/payment to the customer

Considerations:

- The ability to link the new transaction to the original transaction for reporting purposes