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Tevalis Ideas Portal
Status Under Review
Created by Guest
Created on Mar 2, 2026

Ticket Duration KMS reporting

Currently, all KMS reports in Tevalis focus on products and provide a breakdown at the product level for their cook times.
For quick-service kitchens, the focus is more on overall throughput rather than individual items.

Therefore, a new report is needed to show how long it takes for the entire order to be completed — from creation to the final bump at the pass.

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  • Admin
    Lee Westoby
    Mar 23, 2026

    Comments from the above:


    The one figure shown for average time taken to bump a ticket at the pass after initially hitting the production screen is correct.

    The team have asked if it is possible to break down the sessions by time slots – it is key for them to have visibility on how the throughput time changes for specific time slots, particularly during rush hours (Lunch 12:45-14:00 and Dinner 19:45-21:00 as an example). Is this feasible?

    Is it possible for the team to pull data from chosen days across a chosen time period – e.g can they pull the report to show the average throughput time on Thursdays over the last 6 months?

  • Admin
    Lee Westoby
    Mar 12, 2026

    Created following mock-up just awaiting approval